Closing Date: July 31, 2025
Location: Charlottetown, PE
Salary: $65,000 annually
Full-Time Term Position to March 31, 2026, with possibility of renewal
Reports To: Director of Client Services
Summary
The Training Administrator will support the effective delivery and operation of CASTL’s Biomanufacturing Training Facility by coordinating, managing, and administering processes, systems, and record management related to academic and industry training programs. This role is responsible for providing excellent customer service to our clients, balancing multiple tasks, and communicating professionally with both internal and external parties.
The Training Administrator will serve as the face of the organization for clients and trainees arriving at our Biomanufacturing Training Facility in Charlottetown. They will also represent the organization as a point of contact for external service providers and vendors. Strong customer service, organizational, time management, and communication skills will be essential to the role.
Key Responsibilities
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Serve as the primary contact for all individual trainees, directing inquiries to trainers and management.
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Facilitate the registration and client service processes for trainees.
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Collaborate closely with Training and Client Services teams to organize, manage, and maintain the training schedule for both the Biomanufacturing Training Facility in Charlottetown and virtual training delivery across industry and academic streams.
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In collaboration with trainers, cleaning staff, and others, ensure that the classroom, meeting room, and office spaces are presentable for guests.
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Provide administrative support for purchasing and maintaining inventory of training and facility consumables.
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Maintain, distribute, modify, and document materials that support effective training, including consent forms, waivers, certificates of completion, training schedules, and printed resources for trainees.
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Assist in the development and implementation of training programs, keeping detailed records for audit and reporting purposes.
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Administer and support the PEI Bioscience Reskilling Program.
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Act as the primary point of contact and Learning Management System Administrator for the CASTL BioInnovation Scientist Program by:
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Completing registrations
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Generating reports
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Tracking usage
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Providing end-user support
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Liaising with platform partners where applicable
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Support the training team by documenting processes and conducting trainer evaluations.
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Maintain the training documentation library, ensuring proper translations of curriculum and practical documents as needed.
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Collaborate with trainers to address specific training challenges. Maintain a strong working knowledge of e-learning techniques.
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Serve as a central communication hub for training initiatives with other departments.
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Coordinate the scheduling of training and preparation of related materials.
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Organize outside resources to support business and training needs.
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Prepare and distribute training manuals, handouts, guides, and visual aids.
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Perform other duties as assigned by management.
Requirements
Education and Experience
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Bachelor's degree in a relevant field
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Minimum of 3–5 years of experience in project coordination, administration, or customer service
Skills and Competencies
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Excellent customer service and interpersonal skills
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Strong written and verbal communication skills
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Strong interest in life sciences, education, and training
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Basic research and problem-solving skills
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Effective coordination of events and schedules
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Ability to work efficiently both independently and within a diverse team
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Proficiency in MS Word, Excel, PowerPoint, and email
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Adaptability and a willingness to learn quickly
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Proven ability to build and maintain relationships with internal and external stakeholders
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Excellent time and project management skills
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Strong attention to detail
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Motivated individual with demonstrated initiative
Assets
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Bilingualism is an asset but not a requirement for this position
Work Conditions
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Possible overtime required
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Occasional travel for CASTL corporate meetings (up to 10%)
How to Apply
Email Jennifer@castlcanada.ca with your CV and your cover letter.
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